terms & conditions

The following terms and conditions apply to direct bookings via our website, e-mail, messaging or in person. They also apply for reservations made through third providers (AirBnB, booking.com, etc.), in addition to the relevant conditions stated on their websites; in those cases, we are not liable for any omissions of third parties.

By placing a booking with us at Lombok Pool House you agree to the following Terms and Conditions.
We reserve the right to cancel a booking at any time should there be a breach of these Terms & Conditions, and this may entitle us to charge you a cancellation fee should this fall within our chargeable cancellation period.

If a guest who booked through a third provider refuses to abide by our T&C or to pay for caused damages, we will proceed to handle claims through the third provider.

During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.


Prices & Bookings & Payments

Prices are subject to availability. We reserve the right to change prices at any time. This does not affect already confirmed bookings.
We grant discounts for long-stays. The discounts will be deducted during the booking process.
Taxes and service charges as well as utilities are included in the daily room rate.

To make a booking you must be over the age of 18.
Guests must provide at least a valid phone number and e-mail address.
A booking is only guaranteed after your payment has been cleared.

Additional, third-party services ordered through us, such as pick-up, scooter rent, private transport are to be paid in cash at the homestay.


Room Occupancy

Our studios sleep 2 people maximum, adults and children combined; the maximum capacity per room may not be surpassed and only booked guests are allowed inside the room.
The accurate number of people checking into our property must be notified to us in advance. If you fail to do so, entrance to the property can be refused.

Parents are responsible to care for and supervise their children.


Arrival & Departure

The room is at your disposal from 2:00 pm on the day of arrival. 
Check-ins after 8:00 pm must be notified to us in advance. 
On your departure day the room must be vacated by 11:00 am.


General House Rules

Smoking is forbidden in the rooms.
You are allowed to bring visitors as long as other guests don't feel disturbed. No night-time visitors.
Only booked guests can use the pool.
Parties of any kind are not allowed at the property.
It is not allowed to bring pets to the homestay.


Guest Behaviour in the Homestay

We follow good manners of politeness and respect towards everybody staying at our guesthouse and ask you to do the same. In case of breaking our house rules you can be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.

The following scenarios might lead to a refusal to enter our property or early removal:

  • bringing pets;
  • smoking in the rooms;
  • using candles, gas cookers, other sources of fire in the rooms (except the provided gas stoves in the kitchenettes);
  • parties and inviting outsiders to the pool;
  • ruthless, respectless or racist behaviour towards us, our staff and other guests;
  • wilful damage of our property, furniture and equipment or other guests' property;
  • illegal activities (In the event of suspected illegal activity, we reserve the right to summon law enforcement to aid in eviction. The right to privacy ends instantly and law enforcement will be granted immediate access to the premises and rooms of evicted guests.)


Guests’ Responsibility on Damages

As a guest you are responsible for damages caused in the rooms or on the premises, on purpose or by accident by you or your children or guests you invited to the homestay. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings and other equipment as well as the property of other guests at the homestay.
We reserve the right to charge the guest for any damages caused by any member of the booking party; this may include charges for professional cleaning, repair and/or replacement. Any accidental damages should be reported immediately in order to minimise damage and associated costs.
Lost keys will incur a replacement charge per key of IDR 150,000.


Liability

We do not accept liability for any damage, loss or injury to any member of your party, vehicle or possessions, unless proven to be caused by a negligent act by ourselves or our staff whilst acting in the course of their employment.


Left-behind Property

Any property, if discovered and found, left behind by guests during their stay will be immediately reported to the guest. While we will make our best efforts to reunite lost property with its owner, we do not accept responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking out. We may offer to post lost items at the cost of the property owner, otherwise collection can be arranged.